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Credit card default notices: your 14 days, precisely

A default notice is the most misread letter in consumer debt — both scarier and more useful than it looks.

Written by The My Debt Cleared editorial teamLast reviewed 25 August 2026Jurisdiction England & WalesEditorial policy
A default notice under section 87 of the Consumer Credit Act must be served before a lender can demand full repayment, terminate the agreement or take most enforcement steps. It must give you at least 14 days to remedy the breach — usually paying the stated arrears, not the whole balance. Remedy in time and the agreement continues as if the breach had not happened. It is also distinct from the “default” recorded on your credit file.

What it actually is

The notice is a statutory gate: no valid notice, no acceleration of the debt and no termination. It must state the breach, what remedying it requires, and the deadline — at least 14 days from service. The figure to find is the arrears amount: paying that within the window ends the matter, and the full balance falls due only if the window passes unremedied.

The two “defaults”

The credit-file default is a separate event with separate rules: lenders generally record it when arrears reach three to six months, and it remains for six years from the default date whether or not the debt is later paid, marked settled once cleared. You can receive a section 87 notice without a file default existing yet, and vice versa — conflating them is how people give up a fortnight they still had.

If you cannot pay the arrears in 14 days

Contact the lender inside the window with what you can do — a partial remedy plus an arrangement often holds termination off, and the offer letter with a budget is the credible way to put it. If the account terminates anyway, the debt moves toward collection — a change of scenery, not an escalation of powers.

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